Privacy policy
Last updated: January 20, 2025
Privacy Policy
At Risenoir, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with our website (risenoir.com) and services (collectively, the "Services"). By using our Services, you agree to the terms outlined below.
What Information We Collect
We collect the following types of personal information depending on your interaction with us:
Information You Provide Directly
Name, email address, phone number, and shipping/billing address.
Payment details (processed securely by third-party payment providers).
Any information you include when contacting us (e.g., via forms or emails).
Information We Collect Automatically
Usage data, including IP address, browser type, and browsing behavior on our site.
Cookies and similar technologies for website functionality and analytics.
Information from Third Parties
Payment processors, shipping providers, and analytics services.
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfillment: To process payments, deliver orders, and handle returns.
Customer Support: To respond to inquiries and improve your experience.
Marketing: To send promotional emails or offers (with your consent, where required).
Security: To prevent fraud, unauthorized access, or malicious activity.
Legal Compliance: To comply with applicable laws and protect our rights.
Cookies and Tracking
We use cookies to enhance functionality, analyze website traffic, and deliver personalized content. You can manage cookie settings in your browser. Note that disabling cookies may affect site performance.
For details on Shopify's cookies, visit: Shopify Cookie Policy.
How We Share Your Information
We share your information only when necessary, such as:
With service providers (e.g., payment processors, shipping partners).
For legal compliance or protection of rights.
With marketing or advertising partners (in line with applicable laws).
We never sell your personal information.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request updates to inaccurate information.
- Deletion: Request that we delete your personal data.
- Opt-Out: Withdraw consent for marketing or data sharing.
To exercise these rights, contact us at [your contact email]. We may request verification of your identity before processing your request.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law.
Security
We take reasonable measures to protect your personal information but cannot guarantee absolute security. If you suspect a data breach, please contact us immediately.
Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect personal information from children.
International Users
If you are accessing our site from outside the UK, EU, or USA, note that your data may be transferred to countries with different data protection laws. We rely on legally approved mechanisms for such transfers.
Policy Updates
We may update this policy periodically. The latest version will always be available on our website with the effective date indicated.
Contact Us
For questions or concerns about this policy, please contact us at:
Email: contact@risenoir.com